How can I place an order?
Select the desired items, add them to your shopping cart and follow the order process until payment.
How can I check the status of my order?
You will receive a confirmation email with a tracking number.
How do I find the right size?
Use the size chart you'll find on the product page. If you're unsure, contact our customer service.
How do I receive an order confirmation?
After completing your order, you will receive a confirmation email with all the details.
If you haven't received an email, please check your spam folder.
How do I optimize the longevity of the prints?
Here are the care instructions we recommend.
These apply to both DTG and DTF prints: *Wash inside out and max. 30-40°C* *Dryers: prohibited* *Do not bleach* *Do not dry clean* *Iron at low temperatures*
What shipping options are available?
We offer standard shipping with DHL or GLS.
How long does delivery take?
Depending on the shipping method and destination, delivery takes approximately 3-7 working days.
Which payment methods are accepted?
We accept credit cards, PayPal and Klarna.
When will my payment be debited?
Depending on the chosen payment method, the payment will be debited immediately or after the goods have been shipped.
Are my payment details secure?
Yes, we use encrypted connections and secure payment providers.
How can I return an item?
1. Register return
Log in to your customer account, select the items you wish to return and register the return.
Please wait for our response. You will then receive the return label via email.
2. Prepare the package
Pack the items carefully. The merchandise must be unwashed, unworn, and with all labels and hangtags attached. Use the original box if possible.
3. Return
Either print the return label and stick it on the package, or show the QR code at the parcel drop-off point. The label will be generated there.
4. Drop off the package
Drop off the package at a branch, parcel shop or drop-off point of the respective shipping service provider.
5. Refund
After receipt and inspection of the return, the refund will be processed within approximately 14 days.
How long do I have to return a product?
You can return items within 14 days of receipt.
When will I receive my refund?
The refund will be processed within 14 working days of receiving the return.
Can I exchange items?
A direct exchange is not possible. Please return the unwanted item and reorder the desired item.
Who pays for return shipping?
Normally, the buyer bears the return shipping costs. However, we cover the costs for defective or incorrect items.
How can I contact customer service?
Simply send us a message at info@mealaetus.com or via the contact form.
What information should I provide when contacting you?
If you have any questions about your order, please remember to include the order number and order date so that we can assign and process your order.
Is there also a contact form?
Of course. You can find it under Contact .